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Privacy Policy

Last Updated: 8 December 2008

This privacy statement covers the site
This policy contains additional clauses for California residents in order to comply with California privacy protection requirements. For more information, see "Notice of Compliance to California Residents" below.
If you have questions or concerns regarding this statement, you should first submit a ticket to the website help desk:  

If you fail to receive a satisfactory response from the support desk, you can send an email to:
If by post:

Mark Joyner, Inc
7426 Cherry Ave,. Ste 210 #150
Fontana, CA 92336

If by phone:  888-569-6376 or 888JoynerM

What Information Is Collected And How Is It Used?

Information is collected from users in the following areas of this site:

Registration and Subscription
Information is collected from members when they register for, which can happen either through the homepage or when customers subscribes or purchases any product with us. In order to create a user account, visitors are required to provide their first and last name, their email address, and may also be asked their country, postal code and phone number. This information is used to:

  • verify the legitimacy of the registration or subscription (for more information, see "Communications From This Site"); and
  • To set up the user account in our system – this has the following purposes:
    - to identify the user when they log into
    - to allow the user to validate any Neurogizer that they have downloaded
    - to track user game scores and ranking
    - to customize their experience based on what games or products they have purchased
    - to allow the user to volunteer their game scores to for publication in the High Scores area
  • contact the member should an issue arise with their product order or their user account;
  • if approval is given by the user, to inform them of new and/or related product offerings in which they may be interested (see "Sharing"); and
  • geographical information, when collected, is done so for our own research purposes and is not connected to users’ Personally Identifiable Information following its collection.

During registration, members also have the option to subscribe to receive additional newsletters and communications from


Users may elect to submit their game score to for publication inside the High Scores area.  Users may select a username to be attached to their score. Any information provided here is voluntary and will be viewable by other Neurogizer players.

Information provided by the user may be used by the company's marketing team to further customize the user’s experience of the site, and to better target information, games, tools and offerings.  Such information may, on occasion, be passed in aggregate form (non-personally identifiable) to third parties (see "Sharing" for more information).

Support Desk

Information such as name and email address is required when users submit a ticket to our support desk. This information is required so that the customer care team may respond to that query, and the member may track the progress of their complaint online. The information collected is used solely for purpose of resolving the member’s complaint or query.

Company employees are allowed access into users accounts for the purpose of servicing users accounts and support queries.


We may, on occasion, present users with the option of selecting to tell friends about If the user elects to use our Refer-a-Friend service for passing on information about our website to another person, we ask the referrer for their friend’s first name and email address for the purpose of sending the friend a one-time email containing a link to our website. The communication sent will include an explanation of how the friend came to receive the email and a link to our support desk if they have any concerns. Mark Joyner, Inc stores the information collected via this tool on a log file, but does not use it for any purpose other than to send this one-time email.


User accounts are created when a subscription is entered into by the visitor for access to the Neurogizer games. Following the first payment, the user is sent a confirmation and welcome email confirming their successful subscription, and instructions on where to login to access the games.  

For every requested communication sent to members, we present an unsubscribe option.

Our Commitment to Children's Privacy

Protecting children's privacy is especially important to us. It is our policy to comply with the Children's Online Privacy Protection Act of 1998 and all other applicable laws. This website is intended for use by those 18 years or older.

Service Announcements

On rare occasions it may be necessary to send out a service-related announcement. For instance, if the website is temporarily unavailable or undergoing maintenance, we might send members an email. Users may not opt-out of receiving these specific kinds of communications, but they are not promotional in nature.


Legal Disclaimer: Mark Joyner, Inc is the sole owner of the information collected on this website.  Mark Joyner, Inc will share your information with outside parties when required to by law or in the good faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on this website.
Sharing Personal Information with Third Parties: Mark Joyner, Inc may also share your personally identifiable information in the following cases:

A Survey or Contest that is conducted in conjunction with a third party. Participation in any such contests or surveys is completely voluntary (for further information, see "Contests and Surveys" below).
Third Party Product Offerings: We may, on occasion, request specific information (such as phone number) to pass on to pre-approved third parties who offer products that are related to those the user has purchased with us. The information provided by the user is voluntary. The third party is not permitted to share, rent or sell that information with anyone else, and remains the property of Mark Joyner, Inc.  Please be aware that if you purchase any products offered by such third parties, your information at that point will become the property of that seller and bound by their separate privacy practices. While Mark Joyner, Inc takes reasonable care to ensure that third party offerings made to its members are of high quality, it is not responsible for the quality or delivery of these third party offerings. If you find that any such third party is using your information for purposes other than specified above, please contact
Aggregate Information (non-personally identifiable): Mark Joyner, Inc may share aggregate information with third parties, such as how many users are subscribed to play Neurogizers, geographic information, sales and marketing data. This is not linked to any personally identifiable information. 

Agents: We use PayPal to process purchases and recurring billing subscriptions. For full details about PayPal’s privacy policy, please visit their website at


This website contains some links to other websites. Please be aware that Mark Joyner, Inc is not responsible for the privacy practices of such other sites, and encourages members to be aware when they leave and to read the privacy statements of each and every site web site that collects personally identifiable information. This privacy statement applies solely to the information collected by

Correcting/Updating Information and Unsubscribing

How to Unsubscribe: Every newsletter sent to members contains “unsubscribe” instructions so subscribers who no longer wish to receive communications may opt-out of receiving such communications.
Subscribers may also opt-in and out of our mailing list using the tools located in the “My Account” section of

Updating Information:  If a user’s information, such as email address changes, users can log into and click on “My Account” to edit their information as desired.
If a user cancels their subscription with, they will no longer be billed and their access to the games will cease at the end of that billing month. Their user account will remain active, and they can login and reactivate their subscription at any time.

To have your user account deleted entirely, please contact our support desk and we will be very happy to assist you:

Log Files

Like most standard web site services, we use log files. The following information is automatically logged by our web site servers upon connection:

  • IP address
  • Time and date stamp

This information is logged beside your account profile in our system. It is therefore linked to your personally identifiable information.


A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. It allows information entered in one webpage to be “remembered” when you enter a new webpage.
We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time.
We use session cookies to remember login information as you click through our web pages. The session cookie will expire once you logout. If you voluntarily select for our system to “remember” you next time you login, we will set a persistent cookie on your machine in place of the usual session cookie, and this cookie will store your login information and recall it next time you login.

 The persistent cookie simply recalls your login information (i.e. your username and password) and is not linked to your personally identifiable information.

Information about how to clear your forum cookies can be found here:

If you reject cookies, your ability to use our site and offerings will be limited. If your system does not allow cookies for example, you will find that every time you access a new webpage inside our website, you will be prompted to login again.

For more information about cookies, please see:

Surveys or Contests

From time-to-time may present users with the opportunity to participate in contests or surveys. If you participate, we may request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and therefore you have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name, email and/or shipping address), and demographic information (such as zip code).

We use this information to notify contest winners and award prizes.
We may use a third party service provider to conduct these surveys or contests; that company will be prohibited from using our users’ personally identifiable information for any other purpose, unless specified otherwise at the time of collection.


This website takes careful measures to protect user information and prevent the loss and misuse of such information. When you subscribe for, your information is encrypted and stored behind a firewall. The website runs regular external and internal audits, and vulnerability and intrusion detection scans. All user information is restricted to Mark Joyner, Inc directors, employees or contractors who are contractually prevented from using such information for any purpose other than what is required to perform their jobs. Information is provided to directors, employees and contractors on a need-to-know basis, and password protection is used to verify the identity of directors, employees and contractors accessing member information. The servers that store your information are located in a secure locked facility. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party "hackers" from illegally obtaining this information.

Notice of Compliance to California Residents – Your California Privacy Rights Under The California Online Privacy Protection Act and the California Business and Professions Code

This privacy policy identifies the categories of personally identifiable information that our company collects through our website or online service, about individual consumers who use or visit our company's commercial website or online service and the categories of third-party persons or entities with whom our company may share that personally identifiable information.

Our company does not maintain a process for an individual consumer who uses or visits our commercial Web site or online service to review and request changes to any of his or her personally identifiable information that is collected through our website or online service.

See the section below entitled "Revisions To This Policy" for a description of the process by which our company notifies consumers who use or visit our commercial website or online service of material changes to our company's privacy policy for this website or online service.

The effective date of this privacy policy is listed at the beginning of this privacy policy under the heading, "Last updated."

For the purposes of this policy and California compliance the following definitions apply:
Depending on the visitor's activity, in our commercial website  or online service, the following "personally identifiable information" may be collected, in addition to information set forth in other sections of this document.

The term "personally identifiable information" means individually identifiable information about an individual consumer collected online by our company from an individual and maintained by our company in an accessible form, and may include any of the following:

A first and last name.
A home or other physical address, including street name and name of a city or town.
An e-mail address.
A telephone number.
A social security number.
Any other identifier that permits the physical or online contacting of a specific individual.

Information concerning a user that the Web site or online service collects online, from the user, and maintains in personally identifiable form, in combination with an identifier described within this privacy policy.
Under California Law SB 27, California residents have the right to receive, once a year, information about third parties with whom we have shared information about you or your family for their marketing purposes during the previous calendar year, if any, and a description of the categories of personal information shared. To make such a request, please send an email to and please include the phrase "California Privacy Request" in the subject line, the domain name of the Web site you are inquiring about, along with your name, address and email address. We will respond to you within thirty days of receiving such a request.


We reserve the right to revise, amend, or modify this policy, and our other policies and agreements at any time and in any manner, by updating this posting.  Your use of this site after such changes are implemented constitutes your acknowledgement and acceptance of these changes. Please consult this privacy statement prior to every use for any changes.